Question 1

How do I create and verify my NestVest account?

Accepted Answer

Create an account at /signup with your name, email, and password. NestVest sends a verification message after signup, and your email must be verified before you can sign in. If the message does not arrive, open /check-email to resend it and check your spam folder.

Question 2

What should I do if I forget my password?

Accepted Answer

Start at /forgot-password and request a reset email. The request is designed not to reveal whether an email is registered. Follow the message to /reset-password to choose a new password; password-reset links expire after 60 minutes.

Question 3

What is paper trading on NestVest?

Accepted Answer

Paper trading is a virtual investing experience for practicing portfolio decisions without placing brokerage trades. It is available on Pro only and starts with $100 in virtual dollars. Paper trading does not execute orders with a broker.

Question 4

What does the Starter plan include?

Accepted Answer

Starter is $1/month and includes access to your Starter portfolio and the global allocation experience. It does not include paper trading; choose Pro if you want to practice with virtual dollars.

Question 5

What does the Pro plan include?

Accepted Answer

Pro is $5/month and includes the Starter portfolio and global allocation experience, plus Pro-only paper trading with $100 in virtual dollars. The plan is for virtual practice and portfolio exploration, not brokerage execution.

Question 6

What if payment or plan activation does not work?

Accepted Answer

Checkout may stay pending or fail closed if the payment provider is unavailable, or if the checkout email and selected plan do not match the account. If a payment question remains unresolved, email nestvest@polsia.app with the account email and plan you selected. The team will review the situation; payment outcomes are not guaranteed by this FAQ.

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